Returns

We understand that purchasing online can be difficult, and offer a no-fuss returns policy. Not only do we meet our obligations under the Consumer Guarantees Act, our aim is to exceed your expectations.

If you are not 100% satisfied with your purchase for any reason, we will gladly accept returns of packages (excludes electrical items and Magnificent Baby FREE returns- please see note below) within 100 days of the sale date with a copy of your receipt.

All we ask is that the product is not used, is in the same condition you received it and is in the original box and/or packaging with tags intact.  We do not refund delivery costs (except Magnificent Baby under our FREE returns policy) and if your order qualified for free delivery, we will deduct the delivery amount you would have paid from your refund amount.

If we send you out a replacement or different size, you will be responsible for the delivery. Please ensure your item is well packaged so we receive them back in a perfect, saleable condition. Sorry we can’t accept change of mind on any returns where the item has been used.

Note: Breast pumps must be returned unused in their original condition with the factory seal and packaging intact.

 

Free Returns on Magnificent Baby

To receive your first free returned item from our Magnificent Baby Clothing range:

1. If you are not satisfied with your purchase or wish to exchange for another size, return the Magnificent Baby clothing in new and unworn condition with tags intact for a full refund in accordance with our returns policy. All items must be returned unused with tags intact and your receipt.

2. Let us know – We need to know that your item is coming back to us. We generate a return courier label for you to attached to your parcel (at our cost, not yours!).

3. Free Returns apply to the first returned item(s) only from our Magnificent Baby clothing range, within 30 days of purchase for exchange or refund.

Returning a faulty item

You can return a faulty item in the same way you would return any purchase by sending it back to us for repair, replacement or refund. If you receive a damaged item please email lara@cruisybaby.co.nz within 2 days of receiving your goods, please include details of the fault and a photo if possible so we can quickly resolve the problem. Please keep your packaging if you suspect damage by the courier.

Cruisy Baby prides itself on our high standard of quality control, we stand by the quality and safety of the products we supply and the service we offer. If you are not completely satisfied please email lara@cruisybaby.co.nz so we can can sort it out for you.