Our Most Common Questions
We appreciate your business and always try our best to make your Cruisy Baby experience a happy one.
Have a question about a product?
Our Cruisy Baby team is always at the ready. If we don’t have the answer, we’ll find it for you! Please email firstname.lastname@example.org or contact us or phone/text 021 268 7405.
Can I browse your range? Sorry, we are an online store only based in North Canterbury, NZ and do not have a physical store where you can view our wonderful range. But we do have a fabulous refund or exchange policy, so you can buy with confidence and return anything not suitable.
How much does shipping cost?
Free NZ delivery for orders $100.00 and over. For orders $99.99 and under, our flat shipping rate is $5.00. Find out more on our delivery charges.
When will I receive my order?
Most parcels are delivered within 1-3 working days
Find out more on our delivery charges and when you will receive your order.
What forms of payment do you accept?
We gladly accept Visa, MasterCard and American Express via Paypal, layby and bank transfer. Find out more about our payment options
What happens when I place an order for a backorder item along with an in-stock item?
The in-stock item will ship with the back ordered item, once the backorder shipment reaches our warehouse, it will be dispatched promptly. If you would like your instock items to be shipped immediately please place a separate order. Find out how backorders work
We won’t be beaten on price! Read about our Price Match promise
Can I return my order if I am not happy with it?
We take great pride in our products, and hope you are delighted with your purchase or gift from Cruisy Baby. If for any reason you aren’t completely satisfied, we make it easy to get exactly what you want. Read more about our 100 days no fuss returns policy
Can I exchange my Magnificent Baby clothing if I have ordered the wrong size?
Yes! You can return your Magnificent Baby item(s) for any reason to exchange for another size or for a full refund, no shipping charges apply! The item(s) must be returned in new and unused condition. Read more about our FREE Magnificent Baby returns policy
Not sure what to get?
Give the best present of all – a Cruisy Baby gift voucher – and let your friends and family pick out the parenting essentials they want the most… when they really need them. Read about our gift vouchers
What if something is out of stock?
If something you want to order is out of stock, we’ll let you know when you try to add it to your shopping bag or we will email you when your order is placed.
Still have questions? We’re here to help! Email us at email@example.com
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