Customer Service

“I just received the most gorgeous OXO Tot Fork and Spoon set from Cruisy Baby and I can’t believe how quickly they arrived! Thank you so much Lara, Sophie will love using them!” Emma from Auckland

“Thank you for the super fast shipping and a great deal on the gro clock!!! :) Great service” Jenna from Nelson

“Thank you again for your service I will definitely be recommending you to my friends.” Kim from Auckland

 

We appreciate your business and always try our best to make your Cruisy Baby experience a happy one.

Still have questions? We’re here to help! Email us at info@cruisybaby.co.nz

 

How much does shipping cost? 
Free NZ delivery for orders $100.00 and over. For orders $99.99 and under, our flat shipping rate is $5.00. Find out more on our delivery charges.

When will I receive my order? 
Most parcels are delivered within 1-3 working days
Find out more on our delivery charges and when you will receive your order.

What forms of payment do you accept?
We gladly accept Visa, MasterCard and American Express via Paypal, layby and bank transfer. Find out more about our payment options

What happens when I place an order for a backorder item along with an in-stock item?
The in-stock item will ship with the back ordered item, once the backorder shipment reaches our warehouse, it will be dispatched promptly. If you would like your instock items to be shipped immediately please place a separate order. Find out how backorders work

We won’t be beaten on price! Read about our Price Match promise

Can I return my order if I am not happy with it?
We take great pride in our products, and hope you are delighted with your purchase or gift from Cruisy Baby. If for any reason you aren’t completely satisfied, we make it easy to get exactly what you want. Read more about our 100 days no fuss returns policy

Can I exchange my Magnificent Baby clothing if I have ordered the wrong size?
Yes! You can return your Magnificent Baby item(s) for any reason to exchange for another size or for a full refund, no shipping charges apply! The item(s) must be returned in new and unused condition. Read more about our FREE Magnificent Baby returns policy

Not sure what to get?
Give the best present of all – a Cruisy Baby gift voucher – and let your friends and family pick out the parenting essentials they want the most… when they really need them. Read about our gift voucher terms

What if something is out of stock?
If something you want to order is out of stock, we’ll let you know when you try to add it to your shopping bag or we will email you when your order is placed.

Have a question about a product?
Our Cruisy Baby team is always at the ready. If we don’t have the answer, we’ll find it for you! Please email info@cruisybaby.co.nz or contact us or phone (03) 960 7359

 

 

 

Payment

Credit Card

We have a secure server for credit card payment, Paypal. You can choose to pay with the following Credit Cards:

Visa, American Express, Mastercard.

Payment is processed in NZD.

Direct Credit Payment

If you do not wish to use your credit card online you can place an order just select the manual payment option. You will be sent an email with our account details and the total amount to pay, once your payment clears your order will be dispatched.  Please use your name in the reference fields. Cruisy Baby’s bank details are as follows:

Cruisy Baby

Westpac

Account No: 03 0674 0442008 000

Layby

Terms and conditions of purchase

  • Minimum layby value is $50
  • Minimum 20% deposit applies to all laybys
  • Clothing laybys have a term of 6 weeks, all other goods have a layby term of 3 months
  • Cancellation fee of $20 applies
  • If your layby is over $100 you can have your items delivered to your front door for FREE!
  • If you wish to pay by layby, please place your order on the website and choose the manual payment option at check out. Please arrange a deposit at least 20% via bank transfer and use your name as the reference.

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100 Days Returns and Refunds Policy

Whether it’s baby sleepwear, clothes or carriers, we want you to be happy with your purchase, and offer a no-fuss returns policy. Not only do we meet our obligations under the Consumer Guarantees Act, our aim is to exceed your expectations.

We understand that purchasing online can be difficult and your complete satisfaction is our top priority!  If you are not 100% satisfied with your purchase for any reason, we will gladly accept returns of packages (excludes electrical items and Magnificent Baby FREE returns- please see note below) within 100 days of the sale date with a copy of your receipt.

All we ask is that the product is not used, is in the same condition you received it and is in the original box and/or packaging with tags intact.  We do not refund delivery costs (except Magnificent Baby under our FREE returns policy) and if your order qualified for free delivery, we will deduct the delivery amount you would have paid from your refund amount. If we do send you out a replacement or different size, you will be responsible for the delivery. Please ensure your item is well packaged so we receive them back in a perfect, saleable condition. Sorry we can’t accept change of mind on any returns where the item has been used. Bath and health products are not able to be returned.

Note: Breast pumps must be returned unused in their original condition with the factory seal and packaging intact.

You will receive a store credit for sale items or items that have been discontinued from our range.

Please note our 100 days returns policy does not include change of mind electrical items or our Magnificent Baby FREE returns policy. Electrical items can be returned for a store credit only within 30 days of purchase.

Magnificent Baby items are eligible for FREE returns within 30 days only. Please click here to read more about our Magnificent Baby FREE returns policy.

 

Returning a faulty item

You can return a faulty item in the same way you would return any purchase by sending it back to us for repair, replacement or refund. If you receive a damaged item please email lara@cruisybaby.co.nz within 2 days of receiving your goods, please include details of the fault and a photo if possible so we can quickly resolve the problem. Please keep your packaging if you suspect damage by the courier.

Cruisy Baby prides itself on our high standard of quality control, we stand by the quality and safety of the products we supply and the service we offer. If you are not completely satisfied please email lara@cruisybaby.co.nz so we can can sort it out for you.

 

 

Free Returns on Magnificent Baby

To receive your first free returned item from our Magnificent Baby Clothing range:

1. If you are not satisfied with your purchase or wish to exchange for another size, return the Magnificent Baby clothing in new and unworn condition with tags intact for a full refund in accordance with our returns policy. All items must be returned unused with tags intact and your receipt.

2. Let us know – We need to know that your item is coming back to us. We generate a return courier label for you to attached to your parcel (at our cost, not yours!).

3. Free Returns apply to the first returned item(s) only from our Magnificent Baby clothing range, within 30 days of purchase for exchange or refund.

 

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Backorders

What is a backorder or a pre-order?
Backordered items cannot be shipped at the time an order is placed, but will ship at a later date. The expected arrival date is listed on the product page. Please keep in mind that the arrival date is an estimated time frame and is subject to change. To check backorder status, please contact us.

How do I place an order for a backordered item?
It’s as simple as placing an order for an in-stock item! However, do note that payment has to be completed in order to secure a backorder slot.

How do I know when my backordered items are ready to be shipped out?
Once the merchandises have arrived we will send you an email to confirm your order has been dispatched and when to expect your parcel.

What happens when I place an order for a backorder item along with an in-stock item?
The in-stock item will ship with your backordered item promptly after the backorder shipment has arrived.

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Price Match

We won’t be beaten on price!

To claim a Price Match for a purchase, please email lara@cruisybaby.co.nz

Shop with confidence

 

TERMS & CONDITIONS

Our Price Match promise means that if you find a product cheaper in New Zealand we will match that lower price.

Our Price Match promise applies to any exact item for sale at Cruisy Baby and any retailer*, whether you find it in a store, in a catalogue or online.

If you would like to Price Match at the point of purchase, please contact us by emailing info@cruisybaby.co.nz. We will require the retailers name, description of product, website address and the price.

The following conditions apply:

  • The Price Match products must be identical (ie same name, model, colour) in stock, new and not damaged.
  • Price Match excludes delivery charges, Cruisy Baby delivery charges apply as standard.
  • Price Match is product specific and excludes store wide promotions. We will not Price Match multiple discounts only the individual price of the actual product.
  • Price Match includes new goods from registered NZ stockists and websites.
  • Price Match excludes items sold through auction sites, private sellers, daily deal sites, shopping mall sites (eg, fishpond.co.nz), liquidation sales, clearance sales, warehouse outlets, supplier direct sales, seconds or websites operating or shipping from outside NZ.
  • Our Price Match promise is for personal use only. We reserve the right to restrict our Price Match on each item to one per customer.
  • Price Match excludes Magnificent Baby
  • Price Match cannot be used in conjunction with any other offer or discount.
  • Price Match cannot be backdated.

*Price Match includes new goods from registered NZ stockists and websites.  Price Match excludes items sold through auction sites, private sellers, daily deal sites, shopping mall sites (eg, fishpond.co.nz), liquidation sales, clearance sales, warehouse outlets, supplier direct sales, seconds or websites operating or shipping from outside NZ

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Gift Vouchers

Gift vouchers are only redeemable for products shown on the Cruisy Baby website – www.cruisybaby.co.nz and should be treated like cash- they cannot be reissued if lost, stolen or damaged. Gift vouchers must be paid for with credit card or bank deposit and are not to be combined with any discount codes. They are non-returnable or redeemable for cash and cannot be used towards the purchase of another gift voucher. Gift vouchers must be used in ONE transaction only and cannot be split. Change will not be given should the purchase amount be less than the value of the gift voucher. A delivery charge will be applied on the products purchased when redeeming the gift voucher. Gift vouchers are valid for 6 months from the date of purchase and the unused balance will not be refunded or credited by Cruisy Baby. Where the cost of the purchase exceeds the voucher value the voucher holder will be required to make up the difference between the purchase price and the value of the voucher. Gift vouchers must be used prior to the expiry date.

Purchase a gift voucher

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Cruisy Baby Competitions/Giveaways Terms

Entry to a giveaway is free, no purchase is necessary. One entry per person. Open to people living in New Zealand only (sorry). The winner will be drawn at random using a random number generator tool and will be notified by email using the email address provided; and will have 3 calendar days to reply to this email to claim their prize. Competition prize is not transferable and cannot be exchanged for alternatives, for cash or store credit. Cruisy Baby reserves the right to supply alternate prizes of the same value if due to unforeseen circumstances the advertised prize is not available at time of prize dispatch. Cruisy Baby reserves the right to amend any or all terms and conditions or discontinue this competition without notice at anytime. This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook. By entering the promotion, you agree to these terms and conditions. Cruisy Baby’s decision is final in all matters and no correspondence will be entered into.

Competitions posted on our website and Facebook will be announced on the Cruisy Baby Facebook page. Please LIKE our Facebook page to be notified of the winner and to hear about all our awesome competitions!

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